Scheduler / Dispatcher

Denver, CO
Full Time
Mid Level

About Us:

At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.


Position Overview:

The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.


Key Responsibilities:

  • Develop and maintain weekly/monthly guard schedules for multiple client sites.

  • Dispatch security personnel to assigned locations promptly and accurately.

  • Monitor attendance, call-outs, and shift confirmations.

  • Respond to staffing emergencies and adjust schedules in real time.

  • Maintain clear communication with guards, supervisors, and clients.

  • Ensure coverage complies with labor laws, licensing requirements, and company policies.

  • Maintain up-to-date records of guard availability, time-off requests, and incidents.

  • Collaborate with recruitment and HR for onboarding and scheduling new hires.

  • Use scheduling and dispatch software effectively (e.g., TrackTik, WhenIWork, or similar).


Qualifications:

  • 2+ years of experience in scheduling, dispatching, or coordinating staff (security industry preferred).

  • Strong organizational and time-management skills.

  • Excellent communication and interpersonal abilities.

  • Proficient in scheduling software and Microsoft Office Suite.

  • Ability to remain calm under pressure and manage multiple priorities.

  • Willingness to work occasional evenings, weekends, or holidays if required.


What APS Offers:

At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.

Employee Benefits:

  • Full Medical, Dental, and Vision Insurance

  • 401(k) Retirement Plan with Company Match

  • Paid Time Off (PTO) and Paid Holidays

  • Career Growth and Advancement Opportunities

  • Ongoing Training and Professional Development

  • Supportive Management and Team Culture


Qualities We Look For:

  • Dependability and commitment to excellence

  • Strong problem-solving and critical thinking

  • High level of integrity and professionalism

  • Flexibility and adaptability in dynamic situations

  • Strong team player with a proactive mindset


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